Faqs

Your order status is updated via email, including tracking details upon dispatch. Please use this information to monitor your delivery.

Delivery within 2-4 working days to most New Zealand destinations for orders with payment received before midday (NZST) on weekdays, excluding public holidays. Rural deliveries can take up to 2 working days longer. Please note, all delivery times are approximate.

Should you wish to change an order which has not yet been dispatched, please contact us in writing at: marketing@carpetcourt.nz If your order has been dispatched, you will need to return the order to us.

In case of lost or stolen orders, contact our customer service immediately. We will initiate a courier investigation and explore replacement or refund options as necessary.