Returns

If you have purchased through our online shop and for some reason you are not happy with your Weave Rug, please contact us to arrange a refund or exchange (excluding postage). Please note, return postage costs must be covered by the customer.

Please e-mail your order number to marketing@carpetcourt.nz with the subject line: “RETURN REQUEST”.

You must notify us within 5 (five) days of receiving your shipment and return the goods to us within 14 (fourteen) days to be eligible. Items must be unwashed, unused and in original packaging with tags intact and original invoice included. Carpet Court does not offer refunds on items our courier service is able to evidence as ‘DELIVERED’.

Please note, refunds can only be processed using the original payment method.

Returns for excess unwanted goods, change of mind or damage as a result of misuse, abuse, neglect, accident or failure to follow product warnings or care information are not accepted for any Carpet Court purchases.

Should you wish to cancel an order which has not yet been dispatched, please contact us in writing at: marketing@carpetcourt.nz If your order has been dispatched, you will need to return the order to us.