I received great service from the St Lukes store. Being my first time purchasing carpet, I had a fair few questions which the staff were more than happy to answer. Service was very efficient and prompt. The final result was perfect and very professional.
I was greeted by a staff member straight away and she offered great service. She asked if I was on a budget, which I was and showed me samples that were both affordable and would fit my purpose. She was friendly and very informative. I had a great experience.
Very prompt service, good communication. Installers were friendly and professional. I appreciated getting slotted in early when you had a cancellation. Left an evening message to see if the next day would work for us which was great, a win-win for everyone!
Carpet Court was founded in the 1960’s by a small group of like-minded flooring retailers looking to establish a better experience and provide greater value for our customers. Today our flourishing business has 58 stores nationwide with a reputation reflecting our longstanding presence in the market and the thousands of NZ homes we have installed carpet and flooring into over the decades.
We are New Zealand’s most trusted and preferred flooring retailer and work hard to ensure our customers enjoy the process of purchasing flooring which can often be a confusing and stressful experience. Our Customer Service focus has been recognised by winning Gold in 2018, 2019, 2020 and 2021 for flooring stores in the Reader’s Digest Quality Service Awards - an area we continually strive to improve upon.