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We’ve Done It Again!

We’ve Done It Again!

We are delighted to announce that we have won gold for the Readers Digest Quality Service Award for the second year in a row.

“We are absolutely thrilled to be voted gold by New Zealanders for the second year in a row, especially given how highly respected the Reader’s Digest Awards are by New Zealand consumers.”

“Purchasing flooring is a highly involved process, so providing extraordinary customer service is a must, and we monitor customer feedback to ensure we continue providing a gold standard service for all customers.”

“We’re so thrilled that Kiwis around the country feel they’ve had fantastic service with us. It’s our goal to ensure every person that walks through our doors has a great experience.”

Colin Jones, Head of Retail and Commercial.

Readers Digest Quality Service Award is an annual award that is a result of the Quality Service survey. Each year Readers Digest survey 1,500 New Zealand adults. Each respondent is required to nominate a service provider across 41 categories. The respondent must have used the service provider in that industry in order for their vote to qualify.

The respondents are asked to rank their experience with the listed companies according to four questions:

“Personalisation: Was an individual customer experience provided?”
“Understanding: Was a genuine insight into the customer’s needs demonstrated?”
“Simplicity: Was dealing with the company quick and easy?”
“Satisfaction: Was the customer’s expectation met and, even better, exceeded?”
The highest rated companies are then awarded gold and the next closest awarded silver.

We are committed to continuing our focus on customer service to ensure all our customers have a great experience every time.

Thank you to those that voted for us.

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