Carpet

Colour Variation

It is normal in batch dyed products to have slight variations between both individual batches and store samples. The variation should not exceed 10%. Colour appearance can vary depending on the type of lighting conditions in which a sample is viewed and where the carpet is fitted. Viewing of the sample in your home under both day and night lighting conditions is recommended.

Fading and Colour Change

Carpets, like all other dyed textiles, will slowly lose colour over time when exposed to direct sunlight or may appear to have faded due to pile flattening through use. Carpet should be protected from prolonged periods of direct sunlight with curtains, blinds, shades or awnings. Colour change can also occur as the result of ozone, emissions from heating fuels and air conditioners, pesticides, cleaning agents, benzol peroxide and other household items. These are not considered to be manufacturing defects and do not affect the performance of the carpet.

Shading / Watermarking

(movement in cutpile style carpets – sometimes referred to as tracking)

All cut pile carpets show movement in the pile, giving these popular styles their “take your shoes off ” aesthetic. Without it your cut pile would look less soft and appealing. Just like a piece of suede, brush the pile one way and it looks darker and the other way lighter. The longer the pile the more movement you will see, and the softer it will feel. Sometimes this movement represents as a track up a hallway, sometimes as lines when newly vacuumed. This does not affect the durability or wear of the carpet and is not recognised as a fault, but as a characteristic of this style.

Footprints and Surface Marking

Some longer and plusher pile carpets will show slight depressions, scuff marks and general pile disturbance with everyday use. This is normal and will groom out with your next vacuum. This is a  characteristic of longer and plusher cut pile carpets.

High Use Areas and Hallways

All carpets will change in appearance over time, primarily due to foot traffic. Matting generally occurs as a result of pile flattening together with the entanglement of fibres tuft to tuft. It occurs in all tufted carpets to some degree, but is more likely to occur in high traffic walkways, stairs and foot agitation areas (e.g. in front of seating areas, doorways etc). Periodic professional cleaning combined with regular vacuuming will aid in minimising the amount of change in these areas.

Wrinkling or Rucking

Wrinkling may occur after installation due to excessive humidity or not using the recommended installation procedures. This is not considered to be a carpet fault and a competent installer can usually correct this problem.

Our suppliers use the best techniques available to minimise pattern distortion during the manufacture. However, some distortion due to shrinkage or stretch during and after manufacture is  unavoidable. Repeating patterns may not precisely match along the length or width of carpet or from one production run to another.

A professional carpet installer will be able to achieve a close pattern match in most circumstances. However, some irregularities may still be visible. If concerned, please discuss further with your sales person, store manager or carpet installer.

Missing or Damaged Tuffs

Tufts may be damaged or identified as missing following stretching of the carpet during installation, damage caused by pets scratching, or moving of furniture. In the case of loop pile carpets, tufts can be pulled from the backing resulting in long, lengthwise pulls out of the carpet. Sprouts, or snagged tufts, can be easily trimmed without damaging the carpet and missing or damaged tufts can be easily replaced by hand or by retufting. These can be readily fixed on site by a skilled installer or carpet professional.

It is recommended a small piece of spare carpet be retained to provide a source of additional tufting yarn.

Pattern Matching / Bowing and Skewing

Our suppliers use the best techniques available to minimise pattern distortion during the manufacture. However, some distortion due to shrinkage or stretch during and after manufacture is  unavoidable. Repeating patterns may not precisely match along the length or width of carpet or from one production run to another.

A professional carpet installer will be able to achieve a close pattern match in most circumstances. However, some irregularities may still be visible. If concerned, please discuss further with your sales person, store manager or carpet installer.