We had no idea about flooring when we went in the store. Our salesperson helped us understand the various types of carpets and how to make a good choice that suits our family. The service provided was quick and efficient.
Everything was as per schedule. Store was more than helpful in fitting in with my timings. The installer was efficient, tidy and on time each day. The product is beautiful.
From the time we entered the Lower Hutt Store to the time our carpet and vinyl was installed our consultant Natalie was a joy to deal with she was extremely friendly and helpful, she advised and showed us just what we wanted, she turned up to measure up on time and informed us that a higher quality carpet was on sale and that we would save on costs if we selected it. After installation she rang to check that everything was satisfactory and we had no complaints. We would have no hesitation on dealing with her again. We are extremely happy with the whole process.
Carpet Court was founded in the 1960’s by a small group of like-minded flooring retailers looking to establish a better experience and provide greater value for our customers. Today our flourishing business has 57 stores nationwide with a reputation reflecting our longstanding presence in the market and the thousands of homes we have installed carpet and hardflooring into over the decades.
We are New Zealand’s most trusted and preferred flooring retailer and work hard to ensure our customers enjoy the process of purchasing flooring which can often be a confusing and stressful experience. Our Customer Service focus has been recognised by winning Gold in 2018, 2019 and 2020 for flooring stores in the Reader’s Digest Quality Service Awards - an area we continually strive to improve upon.