Care and Maintenance

Just like anything, your floor will need a bit of TLC (tender love and care) to preserve its look and feel. The below care and maintenance guidelines will help you best look after your investment. 


Regular vacuuming increases your carpet’s life by preventing a build up of grit that can damage carpet fibres. Household area’s more prone to grit build up, are common areas such as entrances and shared living spaces. Once your new carpet has been installed, you will need to vacuum to remove any surface lint, dust and fluff. We then suggest to vacuum at least weekly, and more often in those busier areas. Built up dirt, dust and grit works its way into the pile surface where it is far more difficult to remove, which can cause your carpet to abrade and dull its appearance.

Vacuuming 101

Although anyone can vacuum a house, here’s a few handy tips to get the most out of a vacuuming session.

The right vacuum
When choosing a new carpet sometimes you will also need to choose a new vacuum. A rotating brush or beater bar is vital to ensure full removal of dirt and dust. With the more luscious and high pile carpets, a higher quality vacuum with a stronger suck may be needed to effectively clean your carpet. Ask your Carpet Court consultant which vacuum they suggest for you, when you choose your new carpet or you can visit Bissells website to view a range of quality vacuums.

When vacuuming soiled or ‘dirty’ areas, we suggest to vacuum at least three times over the area for a light mess and for a dirtier area, five to seven times.

To help loosen the dirt for an easier removal, vacuum against the natural pile direction, which helps to lift and remove the dirt. Once you have passed over the area we suggest to vacuum it again in the direction of the pile for an even finish.

Unfortunately, spills do happen! But don’t worry, with these handy spot cleaning tips you’re back in control!

  1. You should treat the affected area as soon as you notice something has been spilt, as quick treatment should avoid it turning into a stain.
  2. Remove any solid items (such as food by gently scraping off)
  3. First blot the spill, by gently dabbing it, to remove as much liquid as possible
  4. Then using a cloth and warm work the stain away
  5. It’s important not to ‘rub’ or ‘scrub’ as that will spread the stain
  6. Stubborn stains may require two or three treatments, or professional cleaning.
  7. Understanding Wicking

For list of common household spills and their cleaning solution, just click here.

Even your carpet likes to be treated once in a while! Carpet needs to be professionally cleaned by a hot water extraction every 12 to 18 months to get the most bang for your buck. By doing this you will prolong the life of the carpet and keep your floor, cleaner, healthier and looking great.

Make sure you hang on to your receipts though as if in an unlikely situation you need to make a claim for faulty carpet, you will need to provide receipts for your carpets professional clean. To find out more about warranty details, click here.

If you are looking for a professional cleaner, check out Chem Dry.

Hard Flooring

Once your floor has been laid, first remove any loose dirt, debris and dust with a broom or vacuum. A thorough cleaning is then recommended to get rid of any remaining residue using well-wrung damp cloth to wipe down the surface. Please do not use high abrasive pads or scourers as they could scratch the floor.

Rubber can leave stubborn marks on hard flooring, so be careful not to leave waxed or rubber products in prolonged contact with your hard floor. Furniture legs will often have rubber castors, so it is advised to replace these with plastic or nylon ends or use felt pads to protect the floor.

Never use solvent-based wax, seals, polishes or varnish particularly those containing acetone as they can destroy the wear layer that protects the product.

If heavy furniture lives on vinyl flooring, it is advised to use a weight dispersing aid in order to avoid permanent indentation.

For absolute protection and in an ideal world, no dirt would be brought into the house, but we all know that this is impossible! We do however suggest to use door mats at all entrances to try and reduce the amount of dirt dragged in from the outside as dirt carried in on footwear can cause damage to all floor coverings. Gravel, etc., acts like sandpaper and can cause scratches.  

Like anything, all floors will naturally wear and tear and the rate at which this occurs will depend on the quality of the floor covering and the actual use of the floor. To get the most value from your floor, regular maintenance will help to prolong the life and help preserve the floor’s appearance.

Day to Day Protection

For day to day protection and to remove loose dirt, use a soft broom or damp mop (or well rung cloth) with water or a neutral detergent to clean floors. If a neutral detergent is used, ensure it is wiped away after clean.

Stubborn Dirt and Stains

We can all be a bit stubborn sometimes and unfortunately stains are no different! If a spill occurs it’s best practise to clean ASAP to prevent a stain. Try to remove stain with a wet damp cloth or with eucalyptus oil. If the stain won’t disappear it is recommended to use a professional cleaner as outlined by manufacturer. Please refer to the instructions for the manufactures cleaning guide. Ask your Carpet Court Consultant if you require any further information.

Please note: do not use abrasive cleaning pads, sponges and cloths, or scourers, etc. Do not sand, varnish, or wax your floor. Solvents and ammonia based cleaners will also damage your floor.  Do not use these products.

Not all stains can be removed for example nail varnish, shoe polish e.t.c.

For vinyl floors, a steam mop can be used but manufactures instructions will need to be followed. Laminate flooring cannot be steam mopped.


The care advice provided here is in addition to the cleaning and care recommendations of the manufacturers. It serves as a guideline; is not binding, and does not claim to be complete.