An update from us on COVID-19

31 SEPTEMBER 2020

Dear Valued Customer

 

Alert Level 2 – All of New Zealand

With all of New Zealand in Level 2 we want to remind our customers that we are taking our role in containing the spread of COVID-19 seriously and are operating safe business practices to ensure this.

At Carpet Court we are taking our role in containing the spread of COVID-19 seriously and are operating safe business practices to ensure this.

We have the following options available to help you find your perfect flooring solution; in-store, in-home or virtual consultations.

To help keep our customers and our team members safe we have implemented the following guidelines:

  • If you are experiencing any flu-like symptoms please do not visit us in-store or request we come to your home, we can help you with any queries over the phone, provide you with virtual consultations or alternatively you can browse our flooring range on our website. We will be happy to meet with you once you are better
  • For your safety we have contact tracing in place. When we come to your home we will require you and anyone accompanying you to provide names for contact tracing. If you visit our stores without an appointment and wish to provide us with your details please approach a team member
  • Please maintain 2 metre physical distancing at all times where possible
  • As at all other levels we are maintaining routine cleaning and high standards of hygiene and asking all employees to stay at home if they are feeling unwell

We appreciate your patience and support as we all work through this together to ensure everyone who shops with us or works with us is safe.

Bryn Harrison

CEO The Interiors Group

14 AUGUST 2020

Dear Valued Customer

 

Alert Level 3 – All Auckland stores

Following the Government’s announcement to extend Level 3 our Auckland stores will continue to remain closed to customers until advised. However, we are still able to carry out virtual consultations, safely deliver samples and provide quotes for your projects. Our range is available to browse online, there is also the option to purchase hardflooring through our clearance site. We are also continuing to carry out installations through safe operating procedures and would like to assure you we have a Level 3 safe working procedure for installation services in accordance with the COVID-19 guidance and the Construction Health & Safety NZ COVID-19 protocols.

If you have one scheduled with us in the coming week we will be in touch with you to advise you of these procedures and to confirm you wish to proceed. We seek to provide a safe environment for our customers and our team members and are taking our role in containing the spread of COVID-19 seriously. We would like to assure you that we have implemented extra measures to ensure our team are healthy and well, including making sure before we visit customers’ homes that they are safe to enter and are not self-isolating. To help us maintain this healthy work environment, if you have been requested to self-isolate or are feeling unwell please call us and we will reschedule a new time to come and visit you.

 

Alert Level 2 – All regions excluding Auckland

With the extension of Level 2 we want to remind our customers that we are taking our role in containing the spread of COVID-19 seriously and are operating safe business practices to ensure this.

We have the following options available to help you find your perfect flooring solution; in-store, in-home or virtual consultations. Our range is available to browse online, there is also the option to purchase hardflooring through our clearance site.

To help keep our customers and our team members safe we have implemented the following guidelines:

If you are experiencing any flu-like symptoms please do not visit us in-store or request we come to your home, we can help you with any queries over the phone, provide you with virtual consultations or alternatively you can browse our flooring range on our website. We will be happy to meet with you once you are better. For your safety we have contact tracing in place. When we come to your home we will require you and anyone accompanying you to provide names for contact tracing. If you visit our stores without an appointment and wish to provide us with your details please approach a team member. Please maintain 2 metre physical distancing at all times where possible. As at all other levels we are maintaining routine cleaning and high standards of hygiene and asking all employees to stay at home if they are feeling unwell

Over the coming days we will continue to monitor the situation closely and act quickly on Government or health authority advice and try to keep you as informed and up to date as soon as possible.

We appreciate your patience and your support as we all work through this together to ensure everyone who shops with us and works with us is safe, as well as do our bit to prevent the spread of Coronavirus COVID-19.

 

If you need to contact any of our stores you can do so through our store finder. Alternatively, you are more than welcome to send us any questions you may have to marketing@carpetcourt.nz and we will respond as soon as we can.

11 AUGUST 2020

Due to the recent developments in relation to COVID-19 and the Government’s announcement of moving Auckland to Level 3 and the remainder of the country to Level 2 we will be making the following changes to trading as at midday 12/8/2020 until further notice.

 

Alert Level 2 – All regions excluding Auckland

We are taking our role in containing the spread of COVID-19 seriously and are operating safe business practices to ensure this.

We have the following options available to help you find your perfect flooring solution; in-store, in-home or virtual consultations. Our range is available to browse online, there is also the option to purchase hardflooring through our clearance site.

To help keep our customers and our team members safe we have implemented the following guidelines:

If you are experiencing any flu-like symptoms please do not visit us in-store or request we come to your home, we can help you with any queries over the phone, provide you with virtual consultations or alternatively you can browse our flooring range on our website. We will be happy to meet with you once you are better. For your safety we have contact tracing in place. When we come to your home we will require you and anyone accompanying you to provide names for contact tracing. If you visit our stores without an appointment and wish to provide us with your details please approach a team member. Please maintain 2 metre physical distancing at all times where possible. As at all other levels we are maintaining routine cleaning and high standards of hygiene and asking all employees to stay at home if they are feeling unwell

We appreciate your patience and support as we all work through this together to ensure everyone who shops with us or works with us is safe.

 

Alert Level 3 – All Auckland stores

The New Zealand Government has recently announced a move to COVID-19 Alert Level 3 which means the following for our customers:

We have a Level 3 safe working procedure for installation services in accordance with the COVID-19 guidance and the Construction Health & Safety NZ COVID-19 protocols.

While all our retail stores will be closed to the public from 12.00pm on Wednesday 12 August, our sales consultants are available to provide virtual consultations and can deliver samples to your home during Level 3.

There are a number of health and safety procedures that we have set up during this time to maintain the safety of you, our valued customer and our team including health and risk assessments of staff and customers, hygiene measures, practising safe distancing, appropriate PPE and recorded contact tracing.

As we operated previously at Level 3 we have robust guidelines for installation that are in place to ensure all our customers and teams stay safe.

If you need to contact any of our stores you can do so through our store finder.

Alternatively, you are more than welcome to send us any questions you may have to marketing@carpetcourt.nz and we will respond as soon as we can.

 

Bryn Harrison

CEO The Interiors Group