Be Handy Archives

Pet accidents happen. But they don’t have to ruin your carpet.

It’s the middle of the night. There’s a strange smell. And a small puddle you definitely didn’t leave there.

Sound familiar?

Whether it’s a puppy still learning the rules, a cat who missed the mark, or a senior pet with the odd accident, these moments are part of life as a kiwi pet owner.

But that doesn’t mean they need to leave a permanent mark on your carpet, or your sanity. This guide will walk you through different types of mess, how to clean it properly (depending on the type), and why the right carpet — like Rhino Original Collection from Carpet Court — can turn a dreaded accident, into a simple clean-up.

The Common Culprits:
What Kind of Pet Mess Are We Talking About?

Pets bring joy, but they also bring mess — and not just the kind you expect. Here’s what really ends up in your carpet (and why knowing now makes all the difference later):

Urine: Soaks quickly, can cause staining and odour if not dealt with fast
Vomit: Contains acid and bile, which can discolour carpet fibres
Faeces: Can carry bacteria and cause long-lasting stains
Mud and dirt: Tracked inside on paws, especially in winter
Shedding and dander: Builds up over time, affecting carpet cleanliness and allergens
Scratching or digging: Can damage carpet fibres, especially loop pile or wool
And everything else: Food bowl mess, litter scatter, and yes — even the dreaded butt scoots. You didn’t ask for it. Your carpet didn’t deserve it. But here we are.

And once that mess hits the fibres (or worse, the underlay), you’re on the clock. So here’s what to do next.

What to Do When Accidents Happen:
Our Expert-Approved Cleaning Tips for Pet Mess.

Before we start, it’s important to know what kind of carpet you have — wool and synthetic fibres respond differently to cleaning. Wool usually feels soft and dense, while synthetics like nylon or triexta are smoother and more uniform. If you’re not sure, check out this guide or bring a photo into your local Carpet Court — we’ll help you figure it out.

Now, think of this as your mess-by-mess action plan — something to keep handy for when a real life, pet mess disaster in the middle of night hits.

How to Clean Fresh Cat Urine or Dog Pee from Carpet

Blot quickly with white paper towels or cloths to absorb as much as possible. Press firmly, but don’t rub — rubbing spreads the stain and pushes it deeper.
Apply a cleaning solution:
- Synthetic carpet: Mix 1/4 teaspoon dishwashing liquid in 1 cup warm water
- Wool carpet: Mix 1 tsp wool-safe detergent + 1 tsp white vinegar in 1L warm water
Blot again, from the outer edge toward the centre of the stain to avoid spreading.
Rinse with clean water and blot dry. Repeat if needed.
Apply an enzyme-based cleaner to eliminate bacteria and neutralise odour. Let it sit for 10–15 minutes.
Place a clean towel over the area, weigh it down, and leave overnight to wick up remaining moisture.

Tip: If your carpet is made from Rhino’s SmartStrand with Forever Clean™ fibre in our original collection, you’re already ahead — stains won’t settle as deep, and cleanup is easier.

How to Clean Pet Vomit from Carpet (Dog or Cat)

Scoop up solids with a spoon or blunt edge. Avoid pushing anything into the carpet.
Blot the area dry with a cloth.
Apply a cleaning solution:
- Synthetic carpet: Mix 1/4 teaspoon dishwashing liquid in 1 cup warm water
- Wool carpet: Mix 1 tsp wool-safe detergent + 1 tsp white vinegar in 1L warm water
Blot, rinse, repeat until clean.
Use an enzyme spray to break down stomach acids that can cause odour or discolouration.
Dry thoroughly — use fans or open windows to speed this up.

Bonus: Rhino’s Original Collection carpets’ built-in stain resistance means even tough substances like bile are less likely to stick around.

How to Clean Dog Poop or Cat Faeces from Carpet

Remove solids carefully — use gloves and lift, don’t smear.
Blot any residue, then clean using the same solution as above:
- Synthetic carpet: Mix 1/4 teaspoon dishwashing liquid in 1 cup warm water
- Wool carpet: Mix 1 tsp wool-safe detergent + 1 tsp white vinegar in 1L warm water
Repeat if needed, and apply enzyme treatment.
Sanitise the area as a final step. You want clean and hygienic.

Note: This is where Rhino’s All Pet Stain Warranty really comes into play — if a mess happens, you’ve got backup.

How to Clean Muddy Paw Prints and Dirt from Carpet

Let it dry completely — trying to clean wet mud spreads it further.
Vacuum slowly, making multiple passes
Spot clean remaining marks:
- Synthetic carpet: Mix 1/4 teaspoon dishwashing liquid in 1 cup warm water
- Wool carpet: Mix 1 tsp wool-safe detergent + 1 tsp white vinegar in 1L warm water

Prevention tip: Rugs near entrances can catch a lot of this before it gets into the house.

How to Remove Pet Hair and Fur from Carpet

Vacuum regularly (2–3 times a week if your pet sheds)
Use pet-specific attachments or rubber squeegees for better lift
Periodically steam clean to reduce allergens and refresh the fibres

Did you know: A carpet that resists embedding — like Rhino — makes pet hair easier to lift with each vacuum.

Need a more general purpose guide? Check out our full Carpet Care Guide for everyday maintenance tips.

Why Smells Come Back: Understanding Wicking & Odour
You clean up a stain, and days later it resurfaces. Or worse, the smell lingers.

That’s called wicking. It’s when moisture and bacteria trapped below the surface get pulled back up as the carpet dries. And once that happens, it’s much harder to clean.

Some carpets absorb liquids deeply into the fibres and underlay, making it difficult to fully remove the source of the smell. But quality carpets, like Rhino Original Collection, with advanced fibre technology and built-in resistance, are designed to help stop this from happening in the first place.

“Wicking is one of the main reasons homeowners feel like a stain keeps coming back. The right carpet helps stop it before it starts”

And if you’re dealing with an older stain or odour that’s already set in, here’s what to try.

How to Clean Old Pet Stains and Get Rid of Urine Smell in Carpet

Re-clean the stain using the correct method for your carpet type (synthetic or wool).
Apply enzyme cleaner generously and let it sit for 10–15 minutes to break down deep-set odours.
Rinse with clean water and blot thoroughly with a cloth or paper towel.
Repeat the process if needed, especially for lingering smells or stains.
Dry the area completely — place a clean towel over the spot, weigh it down, and leave it overnight.
Still smelling something? A professional deep clean may be needed to flush out odours from the underlay.

Some stains take a few tries. But with the right products — and the right carpet — they don’t have to last forever.

That’s where Rhino Original Collection makes all the difference. And if you’ve ever wished your carpet was easier to clean — keep reading. This part matters.

Why Rhino Original Collection Carpet Is the Smart Choice for All Pet Owners

If you have pets, you know that mess is part of the deal. Rhino Original Collection carpet is famous for making dealing with messes easier — and gives you the confidence to handle whatever life throws at it.

Why choose Rhino Original Collection Carpet?

Forever Clean™ fibre technology: Built-in stain resistance that won’t wash or wear off
All Pet Stain Warranty: Covers stains from any domestic pet — not just cats and dogs, but rabbits, guinea pigs, birds, even miniature ponies!
Tried and tested: Proven performance in homes across New Zealand, with thousands of happy pet owners
Easier to clean: Most messes lift with just water and a cloth — no harsh chemicals or special gear
Soft underfoot, tough under pressure: Feels great, handles claws, and bounces back from wear

This isn’t just about stain resistance — it’s about peace of mind. You can clean up fast, keep your home fresh, and relax knowing your carpet can handle real life with your pets.

Explore the Rhino Original Collection range or check the Rhino Warranty Guide to see what’s included – and learn why more pet owners are switching to Rhino each and every day.

Long-Term Care: Keep Your Carpet Cleaner, Longer
But even the best carpet needs a little backup. These habits can make a big difference:

Door mats and rugs at entrances trap dirt and moisture before it hits the floor
Vacuum regularly with a pet-specific head to lift hair and dander
Schedule professional cleaning every 12–18 months to keep warranties valid
Use enzyme sprays in known pet zones as a preventive step
Trim nails to reduce wear from digging or zoomies

A few simple habits can go a long way — but if you’re ever unsure, your local Carpet Court team is just around the corner.

Friendly Advice, Backed by Experience

Every pet is different. Every mess is too. But after decades of helping Kiwis choose carpets that work with their lifestyle, we know what holds up — and what doesn’t.

Come in-store to your nearest Carpet Court or reach out to chat with our team. We’ll help you find a carpet that makes clean-up easy, smells stay gone, and your home feel fresh again.

Because pets should bring love, not permanent stains.

— The Carpet Court Team

When you have a furry friend living with you, accidents can happen. If you’re dealing with a pet stain on your carpet—urine, poop, or vomit—a combination of immediate action and deep cleansing can typically restore the carpet to pristine condition. Even if you don’t notice a stain until it has dried and set into the carpet, there are still ways to clean the area.

The following tips will help you to neutralize the odor and remove the stain. All of these carpet-cleaning processes can be repeated as many times as necessary to get the job done.

The site of an accident often will be fairly apparent visually. If not, you can typically locate the affected area by smell. It’s important to remove all traces of the stain, or your pet might continue to use that spot to relieve itself.

1. Remove Solids and Soak Up Liquids

As quickly as possible, remove solids with a dull knife or spatula and soak up urine stains with white paper towels or an old cloth. If using a cloth, press it firmly into the stain using an old shoe and keep moving to a dry area or new paper towel to absorb as much liquid as possible.

2. Clean The Stain

For synthetic carpets (Rhino Carpet, Nylon, Polyester), mix 1/4 teaspoon mild liquid dish soap with one cup of warm warm water. Apply the cleaning solution to the stain area and work from the outside of the stain toward the centre to avoid spreading the stain. Allow the cleaning solution to remain on the spill for at least five minutes and then blot with a clean white cloth until no more stain transfers to the cloth. Do not rub the stain area or you might damage the carpet fibres. Rinse with cold water and be sure to remove all cleaning solution from the carpet.

For wool carpet, rinse the area carefully with cold water and then mix one teaspoon of mild laundry detergent (ideally one approved for wool) and one teaspoon of white vinegar in one litre of warm water, this is your cleaning solution. Apply this solution to the area and rinse, soaking up all liquid excess with paper towels or an absorbent cloth. Continue wetting and rinsing, until you’ve lifted all the nasty colour out of the carpet. What you’re doing is essentially ‘flushing’ the carpet to continually dilute the stain and eventually lift it out completely.

Sometimes you’ll have to complete the process to completely get the stain out. When your carpet has dried vacuum the area to restore the texture.

If a stain has been left for some time and become too stubborn for the above methods, a professional carpet cleaner may be required.

We recommend getting your carpet professionally cleaned every 12 to 18 months.

Just put down hard flooring in your home and not too sure how to maintain it? Or had your hard flooring for years but you’ve never been quite sure if you’re caring for it right?

Here are our top tips to best care for your hard floors.

Prevent Damage To Your Hard Flooring

• If your floor has just been laid, remove any loose dirt or debris with a broom or vacuum. Follow this by mopping the surface with a well-wrung damp cloth.

• Use door mats at all entrances to reduce the amount of debris walked into the house.

• Regularly clean mats and rugs placed on hard flooring.

• Do not use a vacuum with a beater bar or be sure to turn the beater bar off.

• Rubber can leave stubborn marks on hard flooring, so don’t leave waxed or rubber products in prolonged contact with your hard floor. Furniture legs often have rubber castors, these can be replaced with plastic or nylon ends or use felt pads to protect the floor.

• Use furniture coasters to distribute the weight of heavy items such as couches.

• Don’t use high abrasive pads or scourers as they could scratch the floor.

• Never use a solvent-based waxed, seals, polishes or varnish particularly those containing acetone and they can destroy the wear layer that protects the floor.

• Lift heavy objects when moving furniture or appliances. Do not roll or slide them across the floor.

Cleaning Your Hard Floor

Day to Day Cleaning

To remove loose dirt and for daily protection, use a soft broom or vacuum cleaner to remove hard particle debris from the floor. Use a micro-fibre mop with water or a neutral detergent to clean floors. If a neutral detergent is used, ensure it is wiped away after clean. Be sure not to over wet the floor, a damp mop is sufficient.

Please refer to product maintenance guides provided with laminate or wood based products when it comes to mopping.

Please note: not all products resist the very high heat steam mops produce, please refer to the individual products care and maintenance guide regarding steam mops.

Stubborn Dirt and Stains

If a spill occurs it is best practice to clean it up ASAP to avoid staining. Try to remove a stain with a damp cloth or with eucalyptus oil. If the stain won’t disappear it is recommended to use a professional cleaner as outlined by the manufacturer. Please refer to the instructions for the manufactures cleaning guide and ask your Carpet Court consultant if you require any further information.

Please note: do not use abrasive cleaning pads, sponges and cloths, or scourers, etc. Do not sand, varnish, or wax your floor. Solvents and ammonia based cleaners will also damage your floor, so do not use these products. See our hardfloor cleaning products.

Remarks

The care advice provided here is in addition to the cleaning and care recommendations of the manufacturers. It serves as a guideline; is not binding, and does not claim to be complete.