Out of the four different carpet companies we got quotes from, your sales rep was the only one to follow up with a phone call to make sure we had got the quote & asked if we had any other questions.
I loved the positive and friendly approach from staff when I contacted the store. I also felt that the whole team were very obliging and keen to make getting a new carpet a streamlined process.
Process from enquiry, through to measure & quote & installation went without any issues whatsoever. The end result is fabulous & we are very happy.
Carpet Court was founded in the 1960’s by a small group of like-minded flooring retailers looking to establish a better experience and provide greater value for our customers. Today our flourishing business has 61 stores nationwide with a reputation reflecting our longstanding presence in the market and the thousands of NZ homes we have installed carpet and flooring into over the decades.
We are New Zealand’s most trusted and preferred flooring retailer and work hard to ensure our customers enjoy the process of purchasing flooring which can often be a confusing and stressful experience. Our Customer Service focus has been recognised by winning Gold in 2018, 2019, 2020, 2021 and 2022 for flooring stores in the Reader’s Digest Quality Service Awards - an area we continually strive to improve upon.